Customer Service Representative needed in NZ
A well-established industrial solutions provider in Auckland, NZ, is seeking an enthusiastic and customer-focused Customer Service Representative to join our team.
This is an excellent opportunity for someone who enjoys working with people, thrives in a dynamic environment, and is looking for a stable, full-time role. If you are reliable, tech-savvy, and passionate about delivering excellent service, this role could be the right fit for you.
ABOUT THE ROLE
As a Customer Service Representative in our Contact Centre, you will be the first point of contact for customers, ensuring they receive professional, efficient, and supportive service. Your role will involve managing inbound interactions, providing accurate information, processing requests, and creating a positive customer experience.
If you have strong communication skills, a solutions-oriented mindset, and a desire to grow within a reputable company, you will succeed in this role.
WHY CONSIDER THIS OPPORTUNITY?
Joining this team means being part of a supportive and forward-thinking workplace where career development is encouraged.
- Competitive salary package + incentives
- Full-time, permanent employment (40 hours per week)
- Standard schedule: Monday to Friday, 8:30 am – 5:00 pm
- Hybrid work model (mix of on-site & work from home flexibility)
- Free secure on-site parking
- Staff discounts on all company products
- Career progression opportunities within a large and established organization
JOB OVERVIEW
| Field | Details |
|---|---|
| Job Title | Customer Service Representative – Contact Centre |
| Employer | NZ Safety Blackwoods |
| Location | Auckland, New Zealand (Hybrid – based at Kerrs Road, Wiri, Manukau) |
| Workplace | Hybrid (on-site + remote flexibility) |
| Job Type | Permanent, Full-time |
| Employment | 40 hours per week |
| Shifts | Monday to Friday, 8:30 am – 5:00 pm |
| Start Date | As soon as possible |
| Vacancies | Multiple positions available |
| Salary | Competitive package + incentives |
| Benefits | Hybrid work, career growth, training, staff discounts, free parking, supportive culture |
KEY RESPONSIBILITIES
As a Customer Service Representative, your responsibilities will include:
- Handling customer enquiries via phone and email with professionalism
- Providing accurate product and service information
- Processing orders and requests promptly
- Building strong relationships with customers and stakeholders
- Ensuring each customer interaction is positive and solutions-driven
- Learning and applying in-depth knowledge of NZ Safety Blackwoods’ products and services (training provided)
REQUIRED SKILLS AND QUALIFICATIONS
- Previous call centre, contact centre, or customer service experience preferred
- Strong verbal and written communication skills
- Tech-savvy and confident using multiple IT platforms
- Ability to learn quickly and adapt to change
- Solutions-oriented mindset and excellent problem-solving skills
- Team player with strong interpersonal skills
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WORK CONDITIONS AND PERSONAL SUITABILITY
This role requires individuals who can:
- Commit to a structured Monday–Friday schedule
- Work effectively in a hybrid environment (on-site & remote)
- Stay calm and professional under pressure
- Build rapport with diverse customers and team members
- Be punctual, dependable, and adaptable
BENEFITS
This position comes with the following benefits:
- Competitive salary + incentives
- Hybrid work flexibility (office & work from home)
- Career development and promotion opportunities
- Comprehensive training and ongoing support
- Great staff discounts on all company products
- Free secure on-site parking
- Supportive, down-to-earth team culture
HOW TO APPLY
If you’re ready to join our team as a Customer Service Representative – Contact Centre, we’d love to hear from you.
Applicants must be legally entitled to work in New Zealand to be considered.
Only shortlisted candidates will be contacted.
Apply via LinkedIn or company portal
Application Deadline: 13 October, 2025
