Call Centre Consultant jobs at Investbens
ABOUT THE ROLE
What does a Call Centre Consultant do?
At Investbens, a Call Centre Consultant is the first point of contact for our valued clients, providing exceptional support to our Online Savings and Agribusiness customers across New Zealand and Australia. This is an ideal role for someone who thrives on delivering great customer experiences, communicates with clarity and empathy, and enjoys working in a fast-paced, team-oriented environment. Whether answering calls, responding to emails, or solving problems, your contribution will help drive meaningful impact for our clients and communities.
Ready to make a difference in the food and agribusiness banking sector? Read on to learn more about Investbens, the responsibilities, requirements, and how to apply.
ABOUT THE COMPANY
Investbens is a global leader in food and agribusiness banking, committed to growing a better New Zealand through long-term relationships and specialised expertise. With a collaborative culture, a purpose-driven mission, and a client-first focus, our team plays a key role in supporting sustainable success for farmers, producers, and communities alike. We value diversity, inclusion, and innovation—and we’re proud of the supportive environment we’ve built.
JOB DESCRIPTION
As a Call Centre Consultant, your responsibilities will include:
- Providing first-contact resolution to customer queries via phone and email
- Managing customer requests professionally and efficiently
- Logging and tracking client interactions within internal systems
- Supporting both individual and agribusiness clients
- Maintaining high accuracy and attention to detail in all communications
- Adhering to scheduled shifts between 8am–8pm, Monday to Friday
- Meeting performance targets and key success metrics
- Working collaboratively with colleagues to improve processes and service
JOB OVERVIEW
Given in the table below is a complete overview of the job
| Category | Call Centre & Customer Service (Banking & Financial Services) |
|---|---|
| Location | Wellington City 6021, New Zealand |
| Job Type | Full-time, Permanent |
| Start Date | As soon as possible |
| Hours | 37.5 hours/week (No weekends or late nights) |
| Pay Rate | $27 – $30/hour (depending on experience) |
| Additional Benefits | Bonus pay, staff development, mentoring, remote work options |
| Setting | Office-based with flexible/hybrid options |
QUALIFICATIONS AND SKILLS REQUIRED
We’re looking for candidates who:
- Possess excellent communication skills (written and verbal)
- Demonstrate a strong customer service mindset
- Have previous experience in a call centre or customer support environment (preferred but not essential)
- Can resolve queries efficiently and professionally
- Are problem-solvers with strong attention to detail
- Work well in teams and contribute to a positive culture
- Are adaptable to shift work between 8am and 8pm, Monday to Friday
Additional skills such as banking, finance, or CRM system experience are a bonus, but not required—we offer full training.
PERKS AND BENEFITS
Working at Investbens means:
- Competitive hourly pay + performance bonuses
- One bonus week of leave annually
- Subsidised health insurance and stock purchase options
- Supportive leadership and career development pathways
- Contribution toward professional attire
- Team events and modern, collaborative workspaces
- Work-from-home flexibility after training
ELIGIBILITY AND HOW TO APPLY
If you are interested in applying, make sure that:
- You can commit to a full-time Monday to Friday shift rotation
- You include your preferred hours (full-time or part-time) in your cover letter
To apply, submit your application via SEEK or directly through the Investbens job listing page.
Application deadline: Monday 19 May 2025
Note: We are reviewing applications on a rolling basis, so early submission is encouraged!
