Butler position at Rosewood Cape Kidnappers
ABOUT THE ROLE
What does a Butler do?
At Rosewood Cape Kidnappers, a Butler plays a key role in delivering unforgettable, personalised service that embodies the height of luxury hospitality. As a Butler, you’ll ensure every guest experience is seamlessly curated—from welcoming arrivals and managing guest requests to delivering in-suite dining and handling special amenities. If you take pride in anticipating needs, creating thoughtful connections, and delivering exceptional service, this is your opportunity to shine in one of New Zealand’s most prestigious hospitality settings.
Ready to join a world-class resort and be part of something extraordinary? Read on to learn more about Rosewood Cape Kidnappers, the job responsibilities, and how to apply.
ABOUT THE COMPANY
Rosewood Cape Kidnappers is part of the globally celebrated Rosewood Hotels & Resorts group. Located in the heart of Hawke’s Bay, New Zealand, the property offers an unparalleled guest experience surrounded by stunning natural beauty. Our values—Ownership, Passionate, Transparent, Innovative, and Collaborative—guide every decision we make, ensuring every team member thrives and every guest feels at home.
At Rosewood, you’ll be part of a team that values craftsmanship, service, and creating lifelong memories.
JOB DESCRIPTION
As a Butler, your responsibilities will include:
- Providing a personalised orientation for all guests about suite features, hotel services, and amenities
- Anticipating and fulfilling guest needs, including luggage assistance, amenities, laundry, and special requests
- Coordinating and delivering all in-suite food & beverage experiences with precision and flair
- Managing guest requests, handling follow-ups efficiently and with care
- Collaborating closely with all hotel departments to ensure seamless, high-touch service
JOB OVERVIEW
| Category | Luxury Hospitality / Guest Services |
|---|---|
| Location | Hawke’s Bay, New Zealand |
| Job Type | Full-time |
| Start Date | As soon as possible |
| Hours | 40 hours/week, includes weekends and public holidays |
| Pay Rate | Competitive wages (based on experience) |
| Additional Benefits | Staff meals, discounts, perks programme, 2 consecutive days off/week (where possible) |
| Setting | On-site at luxury resort |
QUALIFICATIONS AND SKILLS REQUIRED
We’re looking for candidates who:
- Have at least 2 years’ experience in luxury hospitality or related roles
- Display strong communication skills, both verbal and written
- Are intuitive and adaptable, able to anticipate guest needs and exceed expectations
- Possess a professional and well-presented appearance
- Are familiar with Property Management Systems (advantageous)
- Have experience in managing guest itineraries and handling complaints
- Can work efficiently under pressure, multitask, and collaborate across departments
- Have reliable transport to access the remote property
PERKS AND BENEFITS
Working at Rosewood Cape Kidnappers means:
- Becoming part of a globally recognised luxury brand
- Access to associate perks and supplier discounts
- Enjoying delicious team lunches and supportive workplace culture
- Opportunity for career growth within Rosewood Hotels & Resorts
- 2 consecutive days off (whenever possible)
- Work in a breathtaking, remote coastal environment with like-minded professionals
ELIGIBILITY AND HOW TO APPLY
To apply, ensure that:
- You submit an up-to-date resume and a brief cover letter
- You highlight your luxury service experience and passion for hospitality
- You provide two professional referees, ideally including your most recent employer
Application Deadline: Ongoing – early applications encouraged
For any enquiries, please contact:
Rosewood Cape Kidnappers Recruitment Team
Website: www.rosewoodhotels.com/en/cape-kidnappers
