CallCentre People is hiring Customer Service Representatives
CallCentre People is currently hiring Customer Service Representatives to join our growing client support team in East Tamaki, Auckland. If you’re a confident communicator, love helping people, and want to be part of the automotive industry, this is the job for you.
ABOUT THE ROLE
What does a Customer Service Representative do?
As a Customer Service Representative in the automotive industry, you’ll be the first point of contact for customers—helping with service bookings, answering general inquiries, and providing top-tier support across calls, chats, and emails. You’ll represent reputable automotive brands and play a key role in ensuring customer satisfaction at every stage.
Why Work in Customer Service?
Customer service roles are the beating heart of any great business. In the automotive industry, it means you’re helping people keep their vehicles—and their lives—running smoothly. Here’s what makes this opportunity shine:
- Assist customers with bookings, questions, and service needs
- Build lasting professional relationships
- Represent trusted automotive brands with pride
Develop Industry-Specific Skills
- Learn the ins and outs of dealership systems and processes
- Understand vehicle servicing, warranties, and insurance
- Gain product knowledge to match customers with the right services
Never a Dull Moment
- Work in a dynamic call centre environment
- Handle a mix of inbound and outbound interactions
- Be challenged and rewarded every single day
A Launchpad for Career Growth
- Gain exposure to service, sales, and aftercare departments
- Learn to manage service screens and customer data accurately
- Build a career in a thriving, high-demand industry
Be Part of a Driven Team
- Join a workplace where professionalism and positivity are valued
- Collaborate with a strong support network and experienced managers
- Play a key role in delivering satisfaction that drives loyalty
ABOUT THE COMPANY
CallCentre People partners with leading automotive businesses across New Zealand. We help match great people with great companies—and our client in East Tamaki is no exception. You’ll be joining a modern, forward-thinking team focused on top-tier customer care and service excellence.
JOB DESCRIPTION
As a Customer Service Representative, your responsibilities will include:
- Handling inbound customer calls and making service bookings
- Making outbound calls for appointment reminders or chat inquiries
- Ensuring accurate documentation of vehicle and customer information
- Assisting with customer perception reviews and satisfaction follow-ups
- Liaising with service managers to ensure proper resource scheduling
- Promoting products and services in a professional manner
- Handling complaints and concerns with empathy and timely resolutions
- Following set communication scripts and brand protocols
- Providing leads to the sales team through customer interactions
JOB OVERVIEW
Given in the table below is a complete overview of the job
| Category | Customer Service – Call Centre |
|---|---|
| Location | East Tamaki, Auckland |
| Job Type | Full Time |
| Start Date | Starts as soon as possible |
| Hours | Standard Business Hours |
| Pay Rate | $55,000 – $60,000/year |
| Setting | On-site work only |
Check out these Amazing Offers
QUALIFICATIONS AND SKILLS REQUIRED
We’re looking for candidates who:
- Have previous experience in a customer service or call centre role
- Are confident, professional, and great on the phone
- Possess strong attention to detail and time management skills
- Can multitask and work calmly under pressure
- Have experience using Microsoft Office and CRM systems
- Are comfortable following scripts and adapting to changing needs
- Have strong written and verbal communication skills
- Are legally allowed to work in New Zealand
PERKS AND BENEFITS
When you join our team, you’ll enjoy:
- A competitive annual salary of $55K–$60K
- Full training and onboarding support
- A vibrant and supportive team culture
- Opportunity to grow into other roles (sales, admin, service)
- Job satisfaction from helping real people every day
- The chance to build a lasting career in the automotive sector
ELIGIBILITY AND HOW TO APPLY
Ready to accelerate your career? We want to hear from you.
Apply Online Now through Seek or your preferred job platform.
Don’t wait—applications close soon!
